Our vision for the PwC Network, fuelled by our Purpose, is to be the most trusted and relevant professional services business in the world - one that attracts the best talent and combines the most innovative technologies, to help organisations build trust and deliver sustained outcomes.
We’re calling our refreshed global strategy The New Equation, and it speaks to the two most fundamental needs clients and organisations are grappling with today.
First is the urgency to successfully respond to, and change, in the face of the major shifts shaping the world: technological disruption, climate change, fractured geopolitics, social tension, and the continuing effects of the COVID-19 pandemic. Second is the need to build trust at a time when it is both more fragile and more complicated to earn.
Our approach embodies who we are: a community of solvers coming together in unexpected ways to deliver outcomes for organisations, their customers, stakeholders and communities, which make a positive and enduring impact right across the value chain.
Our formula is simple: we deliver bold ideas, solutions which are human-led and tech-powered and meaningful experiences which deliver real-life results.
The past year has underscored that the challenge of crisis management is not about predicting the future, but dealing with the unpredictable. PwC’s Global Crisis Survey 2021 explores the business community’s response to the most disruptive global crisis of our lifetime: the COVID-19 pandemic.
In an effort to emerge stronger from COVID-19, it is imperative for businesses to rethink their Environmental, Social, and Governance (ESG) commitments. Embedding more sustainable practices will require combined efforts from businesses, the government, and the public to plan and drive improvements over the long term. This needs to start today for it to have the necessary impact.
With education and the need for future skills evolving at a rapid pace, it is paramount for educators and investors to understand the key levers in this industry; customers’ purchasing criteria and how value can be unlocked in this highly competitive sector.
Trust has never been more important. It’s the link that connects your organisation, your people, your customers, your stakeholders and the world. We know that trust isn’t something you can buy off the shelf. It’s something you earn through every interaction, every experience, every relationship and every outcome delivered.
The COVID-19 pandemic has had a profound impact on businesses in Malaysia. Issues like falling consumer confidence, job loss and supply chain disruption have occupied not just the news, but also the consciousness of business executives and the public.
The pandemic has been an impetus for digital adoption while also presenting significant risks among Malaysian organisations. In PwC’s Digital Trust Insights Survey 2021, we studied the recent trends and the next big wave in cybersecurity as automation and technologies continue to evolve how we operate as businesses.
A key element of the board’s oversight role is the evaluation of M&A activity to ensure that an individual transaction is consistent with the strategic plan. Increasingly, a critical part of that oversight is the assessment of legal and commercial risks associated with a specific transaction. Even the most strategic transactions may fall short and fail to deliver, resulting in disputes and ultimately litigation.
The New Equation is a future that is human-led and tech-powered. For us, people and technology work hand in hand. It's about how human ingenuity combines with technology innovation and experience to deliver faster, more intelligent and better outcomes while building trust across the value chain.
COVID-19 hasn’t just accelerated digital transformation. It’s changed the future of work as we know it. The importance of specific skills like digital can no longer be underestimated, as technology becomes even more interwoven into our personal and professional lives. Having adapted to the new normal, workforce expectations have also evolved over the past year, with many wanting greater workplace flexibility and options to work outside the office even post-pandemic.
Our consumption and interaction with established and emerging technologies like artificial intelligence (AI), the Internet of Things (IoT), cloud computing, blockchain, and robotic process automation continue to grow at an increasing pace, changing the ways in which we experience the world.
In the last few years, banks have stepped up their investments in digital capabilities in response to increasing customer demand for online access and the availability of new technical capabilities such as data analytics, cloud and Artificial Intelligence, and a more open regulatory environment. But have these investments transformed the banking experience? Are banks on the right path in changing how they operate and deliver value to their customers?